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Return & Exchange

Our biggest commitment is to your satisfaction. If you have chosen your product in our store, but upon receipt you have found that there is a manufacturing defect or you are not 100% satisfied , we guarantee your right to exchange or return it in accordance with the terms below :

Dissatisfaction with the product: Within 7 (seven) calendar days from receipt.

Product is defective: Within 30 (thirty) calendar days from receipt. (For defects such as: product with apparent scratches, missing parts, the customer is entitled to claim the warranty if they contact us within 24 hours of receipt, Contact us within 24 hours of receipt 。 If contact is made after 24 hours, we will consider the problem to be caused by damage caused by individuals, and we will not be returned.

Remembering that the first step for an exchange or return is to communicate our Service Center. Our team will instruct the customer on how to proceed with the return of the Product.

 

To return a product due to dissatisfaction:

If you are not 100% satisfied with your product purchase, you can return your order to our warehouse for a refund or exchange within 45 days of purchase. Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.

Shipping costs for returning the product are the responsibility of the customer.


How do I submit a Return or Exchange request?

You may open a refund request on your order page. Or you can email us with your order number and explain your request.
email: service@bisondenim.com