I'm having trouble placing an Order
Sorry about that! This is usually resolved by clearing your cache and cookies. If that does not fix the issue please contact service@bisondenim.com and let us know what browser you are using.
Why was I double charged?
If you see multiple charges for one order, your card was likely declined during your first payment attempt(s) due to incorrect billing details or other information that prevented us from verifying your payment. In this case, what you’re seeing is an authorization hold only. Banks usually authorize a charge simply based on available funds, placing a temporary hold for the purchase amount and creating a pending entry on your account for each attempt, whether successful or not. The funds did not leave your account, and these transactions will eventually disappear, but this can take up to 10 business days, depending on your card issuer. We cannot issue a refund for declined transactions. Please make contact with your bank if you have questions about their process for authorization holds.
Will I be charged additional Duties/Taxes on my order?
All Duties/Taxes are factored into your price at checkout and there should be no additional fees incurred during shipping.
I need to change my email address for my Order.
Please email service@bisondenim.com with your order details such as your order number, full name, or shipping address, and send us your updated email address. With that, we should be able to locate and update your order's email address.
What forms of payment do you accept?
We accept credit cards/Mastercards,and other major cards, and Paypal.
I signed up for 10% off of my first order but it was not added to my cart.
If you signed up for 10% off of your first order you will be emailed your discount code for 10% off. If you do not receive this please check your spam and promotions folders.